Start with the business closest to your request.
Avenue, NIO, and Dominion have different responsibilities. Directing an inquiry to the company that owns the underlying product or customer relationship keeps support and business communication clear.
Three contexts. Clear ownership.
Use the company context below to identify where an inquiry belongs. Product and customer matters should use the support channels maintained by the company responsible for that relationship.
NIO
Orders, products, fulfillment, returns, refunds, and other commerce-related matters belong with NIO.
View NIO Software · MCC 5817Dominion
Software products, digital delivery, product access, billing, and software-service matters belong with Dominion.
View DominionAvenue
Portfolio, corporate, partnership, legal, or other matters concerning Avenue Platforms itself belong at the Avenue level.
Corporate contextProduct support belongs with the product.
Avenue is the operating company, not a shared support desk for every customer interaction. NIO and Dominion maintain the support channels appropriate to their own products and services.
Use the channel owned by the responsible company.
Avenue keeps corporate enquiries separate from product support so orders, software access, billing, partnerships, and legal matters reach the team that can actually handle them.